Privacy Policy

How Smart Ecom collects, uses, and protects data from connected Facebook Pages.

Who we are

Smart Ecom (smartecomdz.com) helps merchants manage their Facebook Page comments and messages automatically: AI replies in local dialect, comment moderation, and cash-on-delivery (COD) order capture. We act only on Pages that the Page owner explicitly connects and grants us permission to manage.

Data we access

• Public Page information (name, ID, picture) after the owner connects the Page.
• Public comments on the Page's posts (text, public author, timestamp) to moderate and reply.
• Messages sent to the Page inbox, to generate replies and assist the merchant.
• Order details a customer voluntarily provides in chat (name, phone, address) to complete the order.

We never request or store end-user passwords or any payment-card data.

How we use it

• Generate automated replies to comments and messages on behalf of the merchant.
• Hide abusive or spam comments according to the merchant's settings.
• Organize orders in the merchant's dashboard (and a linked Google Sheet, if enabled).

We do not sell your data or share it for third-party advertising.

Meta Platform data and permissions used

We integrate with the Meta Platform via the Facebook Graph API and the Messenger Platform, and request only the Page permissions required for the service to function:

• pages_read_engagement — to read the Page's posts and their public comments so we can display them to the merchant and generate context-aware replies.
• pages_manage_engagement — to publish the merchant's replies to customer comments and to hide abusive or spam comments per the merchant's settings.
• pages_messaging — to receive customer messages sent to the Page inbox and send automated replies within Meta's messaging policy.

We use this data solely to operate the features above on the connected Page — for no other purpose — and we do not request any permission whose function is not visible in the service.

Third-party sharing

We rely on technical providers solely to operate the service: Meta (source of comments and messages), database and server hosting, and an AI model provider to generate replies. Each processes data on our behalf under data-processing terms, not for their own purposes.

Retention and deletion

We retain data while the Page is connected and the service is active. A merchant can disconnect a Page at any time, after which we stop collecting its data. To request deletion, email yoravia.smilix@gmail.com or use Facebook's data deletion request; we complete deletion within 30 days.

Contact

For any privacy question: yoravia.smilix@gmail.com.